PPIAF-ADERASA- World Bank (Costa Rica):
With the assistance of the Public-Private Infrastructure
Advisory Facility (PPIAF) and World Bank funding, the
Association of Water and Sewage Regulatory Agencies
of the Americas (ADERASA), is developing a system of
performance indicators for benchmarking of water utilities.
Benchmarking aims at reducing information asymmetries
and simulating a competitive environment.
NOLASCO & Assoc. Inc. was
retained by the World Bank to provide support and
advice to ADERASA National Benchmarking Scheme for
Costa Rica in preparation for implementation and
follow up activities related with benchmarking of
local operator performance.
achieve this objective, NOLASCO & Assoc.
Inc. developed a training program to introduce
the use of metric benchmarking for optimization
of water and wastewater services.
A database was built with information given by Costa
Rica operators, setting a system of Performance
Indicators. The database for Costa Rica, was added
to the databases built in other member countries.
The results of this project are published in www.aderasa.org.
World Bank (Colombia):
After the success of the project in Costa Rica, the World
Bank retained NOLASCO & Assoc. Inc.,
within similar terms of reference, to develop a local
system of Performance Indicators in Colombia.
de Acueductos y Alcantarillados Nacionales (IDAAN) de
The Inter-American Development Bank funded a program for
Institutional Strengthening of the Instituto de Acueductos
y Alcantarillados Nacionales (IDAAN), Panama’s main
water utility. NOLASCO & Assoc. Inc.
was retained to develop a system of management indicators.
The main purpose of this system is to optimize the performance
of this state-owned utility by comparison (benchmarking)
with other utilities in the region. Technical, operational,
commercial, water quality, service quality, productivity,
and financial aspects were covered in the proposed system.
In addition to external benchmarking, these indicators
will assist in the decision making process at the highest
level in this institution.