Ontario, CANADA Buenos Aires , ARGENTINA  

Projects
 
Institutional Development and Strengthening:


Autoridad Reguladora de Servicios Públicos de Costa Rica (ARESEP):
As part of a program for institutional development supported by the Public-Private Infrastructure Advisory Facility (PPIAF) and the Association of Regulators of Water and Sanitation Services of the Americas (ADERASA), The World Bank retained NOLASCO & Assoc. Inc. to develop and implement a system of management indicators for regulation and improvement of water and sanitation services. Part of this project involved the development and delivery of a benchmarking course for water utilities and institutions. The course took place at ARESEP headquarters in San José de Costa Rica. After the course, NOLASCO & Assoc. Inc., working in collaboration with the regulator, developed a program to motivate water utilities to use benchmarking as a tool for public service optimization.

Comisión de Regulación de Agua Potable y Saneamiento Básico de Colombia (CRA):
After the success obtained by NOLASCO & Assoc. Inc. in the PPIAF and ADERASA program for institutional development in Costa Rica, The World Bank retained NOLASCO & Assoc. Inc. to develop and implement a similar system of management indicators for regulation and improvement of water and sanitation services in Colombia. This time, the project was developed for, and in collaboration with, the Comisión de Regulación de Agua Potable y Saneamiento Básico de Colombia (CRA), Colombia’s water utility regulator.

Superintendencia de Servicios Sanitarios de Chile (SISS):
NOLASCO & Assoc. Inc. assisted SISS, the water utility regulator of Chile, in the use of wastewater treatment dynamic simulation tools for tariff negotiation and water utility control purposes. NOLASCO & Assoc. Inc. developed a training course on mathematical modeling. Engineers and economists working in regulation of water utilities received training at SISS offices in Santiago de Chile.

Instituto de Acueductos y Alcantarillados Nacionales (IDAAN) de Panamá:
The Inter-American Development Bank funded a program for Institutional Strengthening of the Instituto de Acueductos y Alcantarillados Nacionales (IDAAN), Panama’s main water utility. NOLASCO & Assoc. Inc. was retained to develop a system of management indicators. The main purpose of this system is to optimize the performance of this state-owned utility by comparison (benchmarking) with other utilities in the region. Technical, operational, commercial, water quality, service quality, productivity, and financial aspects were covered in the proposed system. In addition to external benchmarking, these indicators will assist in the decision making process at the highest level in this institution.